Reply, qualify and book patients on WhatsApp — 24/7.
Compliant WhatsApp Business automation engineered for clinics, hospitals and healthcare brands across the UAE and GCC.
In the UAE, WhatsApp is the primary patient channel. People expect a reply in minutes, not hours. A clinic that responds at 11pm wins the booking over the clinic that replies the next morning — every time.
Medillium designs WhatsApp Business automation that replies instantly, asks the right qualifying questions, books appointments into your calendar and follows up afterwards. Your team only steps in when the lead is qualified — which is exactly when human attention matters most.
What's included
Instant Auto-Reply
First reply within seconds, 24/7 — even on weekends and holidays.
Smart Qualifying Flows
Branching conversations that gather the info doctors actually need.
Calendar Booking
Patients pick a slot from your real availability inside WhatsApp.
Reminders & Follow-Ups
Automated appointment reminders, no-show recovery and post-visit messages.
CRM Integration
Every conversation logged against the patient record in your CRM.
Bilingual EN / AR
Natural conversation flows in both English and Arabic.
How we work
- 01
Discovery
Map your patient inquiry patterns and current response gaps.
- 02
Flow Design
Design qualifying, booking and follow-up flows in EN and AR.
- 03
Build & Integrate
WhatsApp Business setup, integration and template approval.
- 04
Launch & Tune
Go-live with real-time monitoring and ongoing flow tuning.
Automation that respects the patient
We don't build robotic chat-bots that frustrate patients. Our flows are short, friendly and hand over to a human the moment empathy is needed.
Frequently Asked Questions
Is this WhatsApp Business API compliant?
Yes. We use the official WhatsApp Business Platform with approved templates and opt-in handling.
Can patients still reach a human?
Always. Flows are designed to hand off to your team at the right moment, not replace them.
Will it work for multiple branches?
Yes — single number routed to multiple branches, or per-branch numbers, are both supported.
Can it integrate with our booking system?
Yes — we integrate with most clinic and hospital booking platforms used in the UAE.
How fast can we go live?
Typically 2–4 weeks depending on integrations and template approval timelines.
Related services
Ready to grow your healthcare brand?
Book a free 30-minute consultation. We'll review your goals and outline a tailored growth roadmap — no obligations.